Shipping policy

Last updated: 14 September 2026

Your Hameldown order is placed with us and dispatched by the partner brand supplying your chosen items. Different brands may prepare and send their parcels separately. Hameldown remains your point of contact throughout.

Where we deliver

We currently offer delivery within the United Kingdom only: England, Scotland, Wales and Northern Ireland, where a service is available for your chosen items. Delivery to the Highlands, UK islands, Northern Ireland and other remote postcodes may be restricted or take longer, depending on the supplying brand and carrier. Availability is checked against your basket and delivery address before payment.

The Channel Islands, Isle of Man and destinations outside the United Kingdom are not included in our current UK-only delivery service. A supplier's own international shipping service does not mean Hameldown offers the same service.

Delivery charges

We pass through the delivery charges available for your order through Shopify Collective. The checkout calculates the cost using your items, the partner brands supplying them, your delivery address and the service selected. You can see the full delivery charge before you commit to pay.

A basket containing products from more than one brand may involve more than one delivery charge and arrive in separate parcels. Any free delivery or upgrade applies only when it is explicitly shown for the relevant items and address in Hameldown's checkout. Free-delivery thresholds and postage prices advertised on a supplier's own website do not automatically apply to a Hameldown purchase.

Estimated UK delivery times

For ordinary in-stock items, the following are our general planning estimates from ordering to arrival, based on the brands' published delivery guidance checked on 14 September 2026. They are not guaranteed arrival dates or separately verified Collective service commitments. Any different item-specific or checkout estimate shown before purchase applies to that order.

ION8: typically 2 to 4 working days from ordering to arrival. ION8's published FAQ states this overall timeframe and aims for dispatch within 24 hours. Standard carrier timing is separate from preparation time.
Kuishi: allow approximately 2 to 6 working days from ordering to arrival. Kuishi publishes 1 to 2 working days for preparation. Its FAQ states 1 to 3 working days after dispatch, while its shipping policy lists a UK delivery estimate of 1 to 4 working days. Our allowance includes preparation plus the longer published delivery estimate.
The Vintage List: allow up to approximately 4 working days from ordering to arrival. Its published guidance allows up to 2 working days to dispatch and up to a further 2 working days for UK delivery.

These estimates assume a normal available UK delivery service. Remote areas, a specific product lead time, a made-to-order item or a pre-order can take longer; relevant information will be shown before you order. Do not treat an expedited carrier service as a promise of next-day arrival from the moment of ordering.

Working days are Monday to Friday, excluding applicable public holidays, unless a specific service states otherwise. Orders placed outside working days begin processing on the next working day. Tell us before ordering if a particular arrival date is essential, so we can check whether it can be agreed.

Tracking and separate deliveries

Dispatch and tracking details are provided when they are available from the brand fulfilling your items. A newly created tracking reference may not show movement immediately. When an order contains more than one brand, each parcel can have its own dispatch email and tracking reference.

If part of your order arrives first, check your dispatch messages for the remaining items. Contact Hameldown if the information is unclear or an item has not arrived within the expected timeframe.

Late, missing, damaged or incorrect goods

Email nickselecttradebrands@gmail.com or use our contact form. We will work with the relevant brand and carrier; you do not have to pursue a carrier yourself before seeking a remedy from Hameldown.

Unless we agree a different delivery period before purchase, we will deliver without undue delay and within 30 days of the contract being made. If an essential agreed date is missed, we refuse delivery, or a further appropriate period you allow is missed, you may be entitled to end the contract and receive a refund. General estimates do not override those rights.

We remain responsible for the goods until they are physically received by you or a person you nominate, other than the carrier, subject to the legal exception for a carrier independently commissioned by you and not offered by us. A tracking scan alone does not conclusively establish receipt.

Please report damage as soon as reasonably possible and keep useful packaging or photographs where practical. A short reporting deadline, missing photograph or missing original packaging does not remove your statutory rights. Do not handle or post broken glass if it is unsafe.

Address changes and returned deliveries

Check your delivery address before paying. Contact us immediately if it needs changing; changes may not be possible once preparation or dispatch has started. If a parcel is returned undelivered, we will discuss a refund or redelivery. Any lawful additional delivery charge will be explained and agreed rather than automatically treating your payment as forfeited.

Returns and customer support

For cancellations and returns, see our Returns & refunds policy. Our Bagpark business address is not a parcel-return or drop-off point. Contact Hameldown for the correct return destination for your item.

Hameldown is operated by Nicholas Smith, a sole trader trading as Hameldown. Our business correspondence address is Hameldown, Bagpark, Widecombe in the Moor, Newton Abbot, TQ13 7TR, United Kingdom. You can email nickselecttradebrands@gmail.com or use our contact form.

We monitor messages Monday to Friday, excluding UK bank holidays, and aim to reply within two working days.