Contact information

Last updated: 14 September 2026

Hameldown - The Marketplace
Operated by Nicholas Smith, a sole trader trading as Hameldown.

Email and online enquiries

Email: nickselecttradebrands@gmail.com
Contact form: Contact Hameldown

Contact us for help choosing a product, an order or delivery query, a cancellation, return or complaint. Please include enough information to identify your purchase where relevant. An order number is useful but is not compulsory when other details identify the order.

Customer-service availability

We monitor messages Monday to Friday, excluding UK bank holidays, and aim to reply within two working days. Complex enquiries may take longer to resolve; we will keep you informed. This routine response target does not delay our acknowledgement of an online cancellation or any legal deadline. You may email us or submit the contact form at any time.

Business correspondence

Hameldown
Bagpark
Widecombe in the Moor
Newton Abbot
TQ13 7TR
United Kingdom

This address is for business correspondence, complaints and written cancellation notices. It is not a parcel-return or drop-off point. Returns go to the relevant partner brand or another returns location that we specify. Please contact us before posting goods so we can provide the correct destination.

You do not need our permission to notify a cancellation. We will provide return instructions promptly, and our administrative arrangements do not reduce your statutory rights.

Different brands. One place to ask.

Our partner brands dispatch their products, but you buy from Hameldown. Start with us whenever you need help. We will liaise with the relevant partner where necessary.