HERE TO HELP

Good conversations start here.

Choosing a finish, checking a delivery or sorting something that is not quite right? Tell us a little about it. We will help you find the next step.

We will reply as soon as we can.

What brings you here?

Choose a starting point, or just write below.

A little about you.

Fields marked * are required.

No order number to hand? Please use the email address you ordered with and tell us what you bought.

Tell us a little about your question and what would be helpful.

Please do not include passwords or payment-card details. If photographs would help, we will explain how to share them by email.

Your message goes to Hameldown.
Not to a separate supplier inbox.

We use your details to answer your enquiry and, where needed, work with the relevant partner brand. This form does not sign you up for marketing. Read our privacy policy.

BEFORE YOU GO

A few things worth knowing.

A few details about shopping with our partner brands.

Will everything arrive together?

Items are dispatched by the partner brand supplying them. An order with more than one brand can arrive in separate parcels, with separate tracking where available.

Who should I contact about an order?

Start with Hameldown. Tell us what you ordered and what you need help with. We will work with the relevant brand where necessary; you do not need to find a separate supplier contact.

How do I arrange a return?

Use the form above or our published contact details to tell us which item you wish to return or cancel. We will explain the correct return destination. A clear cancellation notice is enough to exercise your right; you do not need to wait for approval.

Can I send photographs?

This form accepts written messages, not file attachments. Describe the issue first and we will explain how to share photographs by email. You do not need to upload photographs just to tell us there is a problem.

HAMELDOWN — THE MARKETPLACE

Good things. Worth discovering.

Take your time. Have a browse.